Digital transformation is a long process. No matter where you are in the journey, there’s still work to be done to meet ever-changing customer expectations in the financial services industry.
Develop quick win strategies to provide a better experience by:
- Increasing self-service through FAQs, chatbots, and more
- Adding video chat as a digital channel
- Low- and no-code omnichannel engagement solutions
Featuring Amrit Dhangal, Co-Founder & Chief Operating Officer at Acquire this video will help you strengthen your CX strategy by increasing customer satisfaction and loyalty.
Acquire is a conversational customer engagement platform that empowers financial service providers like Elevate, Paysafe, and Loan Monkey to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience. For more information on Acquire’s products and service please visit: acquire.io/
The video was part of Strategy Institute. CX for Financial Services virtual summit hosted on April 20-21th, 2021.
To purchase the entire CX for Financial Services library of content including 38 speakers, 18 sessions and over 10 hours on innovative CX content exclusively curated for the financial sector visit our pricing at: cxfinancialservices.com/pricing/